All additional Moonrollers, Activators, and Cleansers to The Hair Growth Kit (minimum 150 days) are included in the Growth Guarantee.

Yes, every order that includes the main components of the Hair Growth Kit (Activators, Cleansers, Moonroller) that you've bought, along with a Hair Growth Kit and kept for at least 150 days, qualifies for our Hair Growth Guarantee. This applies no matter how many times you've ordered. However, it's important to remember that this guarantee can be claimed just once per customer, and it only covers the primary kit components. Additional products like Hair Capsules are not covered under this guarantee. We aim to give you the confidence to try our kit, knowing you're supported by our guarantee. If you're considering a claim or have questions, our customer support team is ready to assist. If you decide to use the guarantee, we'll look at all your eligible orders to process your claim. We stand by our products and want to make sure you're completely happy with your purchase. If you need to make a claim or have any questions, our customer support is here to help.

If you received a product as a gift, simply get a hold of the order number and the process is possible.

The Hair Growth Guarantee has a submission requirement of a minimum of 1 picture before you start using The Hair Growth Kit, and one picture after the first 150 days.

No, The Hair Growth Guarantee only applies if you start your journey with our Hair Growth Kit 150-day supply. Our Moonroller is specially designed for our Activator, and we cannot guarantee its effect if supplemented with a third-party derma roller.

We always review each case individually and take natural growth into account when approving a Hair Growth Guarantee.

We suggest using the Hair Growth Kit for at least 150 days. Our studies indicate that this duration should give a clear view of how the kit influences your Hair Growth and slows down hair loss. If the 150 days have passed and you are still hoping for results we encourage you to continue the journey. However, cannot claim your guarantee if you pass a timeline of 12 months after you receive your last growth-related product. 

Once this 150-day period has passed, feel free to submit your claim. Don't worry, the Guarantee isn't going anywhere.

Choose between the following:

Option 1: A Fresh Start with a New Hair Growth Kit

We believe in second chances and would like to offer you another go with a brand-new Hair Growth Kit, similar to the one you bought, at no additional cost. Sometimes, it's just about giving it a little more time!

Please note that selecting a new product as part of our Growth Guarantee counts as your claim, making you ineligible for a future monetary refund.

Option 2: Personal Voucher for Our Website

If you're interested in exploring different options from our product range, we can issue a voucher that matches the value of your initial purchase for use on our website.

Option 3: Money Back (Excluding Shipping)

If a refund is what you would prefer, we understand. We will process a refund for the cost of the Hair Growth Kit, excluding shipping costs. We want to ensure your complete satisfaction no matter which path you decide on.

Once you fill out the formula on our website, you will be able to select your preferred option.

If you have used the Hair Growth Kit for less than 150 days, you have not yet unlocked your Hair Growth Guarantee.

The return of products is a prerequisite for receiving warranty services. This policy is implemented to ensure proper disposal of empty packaging and to facilitate studies that may contribute to the enhancement of our products in the future. Please note that customers are responsible for covering all expenses associated with the return of products. It's entirely up to you which delivery provider you choose, but the package must be sent directly to our warehouse and not to a parcel box.

You can download the return slip here.